IMS Supported Classrooms, Features, and Troubleshooting

Quick settings guide for PC, MAC, and Chrome laptops: Sound and Display.

IMS does not provide desktop or tablet/iPad support. We do not recommend and cannot guarantee tablet/iPad compatibility with our in-room technology systems. To ensure reliability anywhere on campus, we recommend checking out a Mac or PC laptop for the semester at sjsu.edu/equipmentcheckout. In order for your device to function with our in-room technology, please double-check your resolution settings and ensure you know how to navigate the device settings for your device.

1. Review classroom instructions near the podium
2. Restart device and reconnect cables securely
3. Room System is powered on or restarted
4. Room System and computer volume are up and not muted
5. Cables & adapters securely plugged in at both ends
6. Only connect ONE of the following to your laptop: VGA+Audio, or HDMI (both cannot work at the same time) 
   1. VGA: Audio cable plugged into laptop's headphone jack
   2. HDMI: No audio cable is plugged into laptop's headphone jack
7. Correct audio input selected on Room System Controller
8. Correct Laptop sound output set to:
   a. VGA: Headphones
   b. HDMI: Select the projector's name/display device's name (Example: Realtek HDMI, Samsung TV, P530, VMZ51, EPSON) 
   
   View our laptop sound settings quick start guide
   
   Contact Classroom AV Support

In your laptop's sound output settings:

1. DO NOT select: "internal" or "built in" speaker options.
   
   
2. DO select sound output settings:
   a. For VGA: Select Headphones (ensure VGA audio cable is plugged securely into your laptop's headphone jack.)
   
   b. For HDMI: Select the projector's name/display device's name (Example: Realtek HDMI, Samsung TV, P530, VMZ51, EPSON) 
   
   Reminder: Only connect EITHER VGA+Audio or HDMI to your laptop. Both cannot work at the same time.
   
   View our laptop sound settings quick start guide
   
   Contact Classroom AV Support

1. Review classroom instructions near the podium
2. Restart device and reconnect cables securely
3. Room System is powered on or restarted
4. Cables & adapters securely plugged in at both ends
5. Only connect ONE of the following to your laptop: VGA+Audio, or HDMI (both cannot work at the same time)
   1. VGA: Audio cable plugged into laptop's headphone jack
   2. HDMI: No audio cable is plugged into laptop's headphone jack
6. Correct source inputs selected on Room System Controller
   1. Switch to another input, wait 10 seconds, and switch back to the correct input
7. Computer display output settings & resolution are correct:

Windows & Lenovo laptops
Check Display Adapter Properties:
Go to "Settings" > "System" > "Display."
Scroll down and click on "Advanced display settings."
Click on "Display adapter properties for Display 2" (your external projector/monitor).
Under the "Adapter" tab, click on "List All Modes" and select  1280x#### resolution if available.

Mac (and newer laptops):
For optimal display on older classroom projectors, we recommend using the VGA connection (with a usb-c to VGA adapter) instead of HDMI. This usually immediately resolves resolution and display issues that may occur with HDMI.

PC, Mac & Chrome OS: View our laptop display settings quick start guide

Contact Classroom AV Support

Mac:
Apple/Mac Resolution Settings
For optimal display on older classroom projectors with Macs, we recommend using the VGA connection (with a usb-c to VGA adapter) instead of HDMI. This usually immediately resolves resolution and display issues that may occur with HDMI.

PC/Windows:
PC/Windows Resolution Settings

Chromebook/Android:
Chromebook Resolution Settings

Follow our guide to change your Laptop's display resolution

Contact Classroom AV Support

1. Correct source input (& display output, if applicable) selected on Room System Controller
   
   Mac:
   Settings > Display > Mirror
   
   PC/Windows:
   Settings > System Display > "Duplicate these displays"
   
   Chromebook/Android:
   Device section > Displays > Built-in Display > Display size
   
   Follow our guide to change your Mirroring/Duplicate display settings
   
   Contact Classroom AV Support